Privacy Policy

1. Introduction

At TradeBase, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, authentication details)
• Trading account information (broker names, account numbers, account types, balances)
• Trade data (symbols, prices, positions, dates, profit/loss)
• Trade journal entries and notes
• Images and screenshots you upload
• Communications you send to us directly

We also automatically collect certain information when you use our Service, including:

• Log information (IP address, browser type, pages viewed)
• Device information (device type, operating system)
• Usage information (user interactions, feature usage, preferences)
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our trading journal and tracking services
• Process and display your trade data and performance analytics
• Manage your accounts and subscription status
• Process payments and transactions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Understand how users interact with our services to improve functionality
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations

4. Trading Data and Analytics

Your trading data is used to:

• Calculate performance metrics and analytics for your accounts
• Generate charts, reports, and visualizations of your trading activity
• Display your trading history in various formats (calendar, journal, etc.)
• Track your progress against goals or targets you set

We do not use your individual trading data to make investment decisions or provide trading recommendations. We may use anonymized, aggregated data for research, product improvement, or industry trends analysis.

5. Subscription and Payment Information

When you subscribe to a premium plan, we collect and process payment information through our secure payment processors. We do not store complete credit card information on our servers. We maintain records of your subscription status, plan type, billing cycles, and payment history to manage your account appropriately.

6. Image Storage and Processing

Images you upload (such as trading screenshots) are stored securely on our servers or through trusted third-party storage providers. These images are:

• Associated with your account and the specific trades you link them to
• Accessible only to you through your account
• Subject to the storage limitations of your subscription plan
• Retained for as long as your account remains active or until you delete them

7. Sharing Your Information

We may share your information in the following circumstances:

• With service providers who perform services on our behalf (hosting, payment processing, analytics)
• If required by law or legal process
• To protect the rights, property, or safety of TradeBase, our users, or others
• In connection with a merger, acquisition, or sale of assets

We will not sell your personal information to third parties for marketing purposes. We do not share your specific trading data, journal entries, or uploaded images with other users unless you explicitly choose to share this content.

8. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and permissions
• Database security measures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

• Account information is retained while your account is active
• Trading data and journal entries remain available in your account until deleted
• Uploaded images are stored according to your subscription plan limits
• Subscription and payment history is retained for financial record-keeping requirements

If you delete your account, we will retain your data for a limited period (typically 30 days) before permanent deletion, unless we have legal obligations to retain certain information longer.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information and trading data
• Correction of inaccurate or incomplete information
• Deletion of your personal information and trading records
• Export of your data in a portable format
• Objection to or restriction of certain processing

You can exercise many of these rights directly through your account settings. For additional assistance, please contact us using the information provided below.

11. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country. By using our Service, you consent to the transfer of your information to countries where we operate, including the United States.

12. Children's Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or through an in-app notification. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@tradebase.app.

Last Updated: 5/26/2025